Introduction

MJ Metal Studio (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit mjmetalstudio.com or place an order with us.

By using our website or placing an order, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that is necessary to process your order, provide customer support, and improve your experience with us. This falls into three categories.

How We Use Your Information

We use your personal information only for legitimate business purposes directly related to your order and your experience with MJ Metal Studio.

• To process and fulfil your order, including production, packaging, and delivery.
• To communicate with you about your order status, shipping updates, and any issues.
• To respond to your enquiries and provide customer support.
• To improve our website, products, and services based on usage patterns.
• To send you marketing communications, only if you have opted in.
• To comply with legal obligations and prevent fraud.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our store.

• Essential cookies — required for the website to function, including your shopping cart and checkout session.
• Analytics cookies — help us understand traffic patterns and improve our store (e.g. Google Analytics).
• Marketing cookies — used to show relevant ads if you have consented (e.g. Meta Pixel, Google Ads).

You can manage or disable cookies through your browser settings at any time.

Who We Share Your Data With

We share your information only with trusted third parties who assist us in operating our business.

• Shopify — our e-commerce platform, which processes and stores order data securely.
• Payment processors — Shopify Payments and Razorpay handle all payment transactions. We do not store card details.
• Courier partners — your name and delivery address are shared with our shipping providers to fulfil your order.
• Analytics providers — anonymised usage data is shared with Google Analytics to help us improve our store.

Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, please contact us at hello@mjmetalstudio.com.

Data Security

Our website is hosted on Shopify, which maintains industry-standard security measures including SSL encryption, PCI-DSS compliance for payment data, and regular security audits. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 7 years for accounting and legal compliance. Marketing data is retained until you opt out or request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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